virgobet Platform Privacy Notice

This page describes what we collect when you use virgobet and how we keep that data protected. We at virgobet take privacy seriously. Your personal information—email, identity documents, payment details, and gameplay activity—is encrypted, stored securely, and shared only with processors necessary to operate our platform. We do not sell your data to third parties, and we comply with applicable data-protection standards in the jurisdictions where we operate.

When you create an account on virgobet, deposit funds, or play our slots, live-dealer tables, or sportsbook, you provide us with information. We use that information to verify your identity, process payments, prevent fraud, and improve our service. This notice explains what we collect, how we use it, who we share it with, and what rights you have over your data.

Our privacy practices apply across all virgobet sections—slots (Aviator, Mahjong Ways, Sweet Bonanza, Gates of Olympus, Fortune Tiger), live dealers (blackjack, roulette, baccarat, Dragon Tiger), sportsbook (Liga 1, Piala AFF, Champions League, badminton, MotoGP), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).

What Data We Collect and How We Use It

Account Registration and Identity Verification

We collect your email address, mobile number, and basic profile information when you register on virgobet. On your first withdrawal, we request identity verification—typically a national ID (KTP or equivalent) and payment-method confirmation (screenshot from your bank or e-wallet). We use this data to verify your identity, comply with anti-fraud and anti-money-laundering regulations, and prevent account takeover.

Your identity documents are encrypted and stored securely. We retain them only as long as necessary for verification and legal compliance. Our support team in Jakarta, Surabaya, Bandung, Medan, and Semarang processes these documents during business hours. We do not share your identity documents with third parties except where required by law or our payment processors for compliance checks.

Payment Information and Transaction Data

When you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect transaction details—amount, timestamp, payment method, and status. We do not store your full bank account number or e-wallet credentials; these are handled directly by your payment provider. Our payment processors (certified third-party gateways) handle the actual transfer and store encrypted payment tokens for future transactions.

We use transaction data to reconcile your account balance, detect fraud, and generate your transaction history. You can view all your deposits, withdrawals, and game outcomes in your account dashboard. We retain transaction records for legal and compliance purposes, typically for several years.

Gameplay and Activity Data

When you play slots on virgobet—Aviator, Mahjong Ways, Sweet Bonanza, Gates of Olympus, or Fortune Tiger—we record your spins, stakes, outcomes, and timestamps. We collect similar data for live-dealer games (hands played, bets placed) and sportsbook activity (markets viewed, bets placed). This data helps us calculate your account balance, track tournament leaderboards, and detect unusual patterns that might indicate fraud or system errors.

We use gameplay data to improve our platform—understanding which games are popular, which features work well, and where players encounter issues. We do not sell this data to third parties. We may use aggregated, anonymised data (e.g., "Mahjong Ways is played by X% of our users") for internal analytics and reporting.

Device and Usage Information

We collect information about your device—operating system, browser type, IP address, and approximate location (country/region level, not precise GPS). We use this to detect fraud, prevent account takeover, and ensure our platform works across different devices. We also log login times and locations to help you spot unauthorised access.

We use cookies and similar tracking technologies to remember your preferences, keep you logged in, and analyse how you navigate virgobet. You can disable cookies in your browser settings, though this may affect platform functionality. We do not use cookies to track you across other websites.

Your Rights and Our Commitments

Third-Party Processors and Data Sharing

We share your data with third parties only when necessary to operate virgobet. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive transaction details to process deposits and withdrawals. Our game providers (software vendors) receive gameplay data to calculate outcomes and verify fairness. Our hosting provider stores our servers and databases.

All third-party processors are contractually bound to protect your data and use it only for the purposes we specify. We do not sell your data to advertisers, data brokers, or marketing firms. If we are required by law to disclose your data (court order, government request), we will notify you unless legally prohibited from doing so.

Data Retention and Deletion

We retain your account data (email, identity documents, transaction history) for as long as your account is active and for a period after closure to comply with legal requirements. Gameplay data is typically retained for several years for audit and dispute-resolution purposes. You can request deletion of your account and associated data by contacting our support team during business hours. We will delete personal data where legally permitted, though we may retain anonymised records for compliance.

Your Rights on virgobet

You have the right to access your personal data—request a copy of everything we hold about you. You can request correction of inaccurate data (e.g., if your email is wrong). You can request deletion of your data where legally permitted. You can object to certain uses of your data, such as marketing communications. To exercise these rights, contact our support team with your account details and specific request.

Our support team responds during business hours in English and Indonesian. We aim to respond to data requests within 30 days. If you believe we have mishandled your data, you can lodge a complaint with your local data-protection authority.

International Data Transfer

Our servers may be located outside Indonesia. When you use virgobet, your data may be transferred to and stored in other countries. These countries may have different data-protection laws than Indonesia. By using virgobet, you consent to this transfer. We ensure that data transfers are protected by encryption and contractual safeguards.

Policy Updates and Contact

If you have questions about our privacy practices, contact our support team during business hours. We respond in English and Indonesian. You can also reach out if you believe your data has been mishandled or if you wish to exercise your privacy rights.

Access to virgobet and our services is available only where local law permits. Players are responsible for verifying that their access and use comply with applicable regulations in their jurisdiction. Our privacy practices comply with applicable data-protection standards in the regions where we operate.

This privacy notice was last updated and applies to all virgobet users across our platform—slots, live dealers, sportsbook, and esports markets.